PSA Airlines: Company Facts and Work Culture

One such notable player in global air travel is Pacific Southwest Airlines (PSA). The airline company’s dedication to providing essential regional air services has profoundly impacted communities across the United States. PSA Airlines enables passengers to access a broader range of destinations, opportunities, and experiences by connecting smaller cities to major hubs.

The staff, operation, and maintenance of aircraft utilized on American Eagle flights are planned, advertised, and sold by American Airlines. It’s a certified Part 121 airline regulated by the Federal Aviation Administration (FAA). The airline has a strong safety record and has been awarded the FAA’s Diamond Award for safety excellence. Also, it is a Regional Airline Association (RAA) member.

psa airlines company work culture
Image: PSA Airlines

Quick Facts

  • Airline Name: PSA Airlines
  • Airline IATA Code: OH
  • Headquarters: Dayton, Ohio
  • Founded: 1979
  • Number of Destinations: 71
  • Fleet Size: 110
  • Fleet Types: Bombardier CRJ700, Bombardier CRJ900
  • Location Hubs/Bases: Charlotte Douglas International Airport (Charlotte, North Carolina), Ronald Reagan Washington National Airport (Arlington, Virginia), Dallas/Fort Worth International Airport (Dallas, Texas), Philadelphia International Airport (Philadelphia, Pennsylvania), James X. Cox Dayton International Airport (Dayton, Ohio)

Brief History Overview

In 1979, Piedmont Aviation, a major regional airline, acquired Vee Neal Airlines. The name change aimed to align the airline with Piedmont Aviation’s vision and broader operations. PSA Airlines continued to operate as a regional carrier, serving destinations primarily along the East Coast of the United States. USAir acquired Piedmont Airlines in 1987, which had implications for this airline, as it became a subsidiary of USAir and expanded its reach and fleet.

During the 2000s, it shifted its focus from propeller-driven aircraft to jet operations, further bolstering its capabilities and efficiency. The airline continued to partner with major carriers like US Airways to operate regional flights under their brands. The airline partnered with American Airlines, operating regional flights under the American Eagle brand.

Products and Services

  • Scheduled Regional Flights: PSA Airlines operates a network of regional flights under the American Eagle brand, connecting smaller airports to major American Airlines hubs. These flights provide essential connectivity for passengers traveling to and from cities that might not have direct service to American Airlines’ primary hubs. The airline’s immediate service is passenger transportation. It offers various classes of service, such as economy and potentially premium options, depending on the specific routes and aircraft configurations.
  • Cabin Comfort: While cabin offerings vary based on the aircraft type and the routes served, it aims to provide passengers with a comfortable and convenient flying experience. It includes comfortable seating, in-flight entertainment (where available), and Wi-Fi access on select flights. It also offers a variety of free snacks and drinks to its customers, including pretzels, peanuts, cookies, and soda.
  • AAdvantage Frequent Flyer Program: This company typically participates in the American Airlines AAdvantage frequent flyer program, allowing passengers to earn and redeem miles for flights and other rewards across the American Airlines Group network.
  • Customer Service: It has a 24/7 customer service line that customers can call with questions or concerns. Customers can also chat with a customer service representative online. 

Work Culture

At the core of PSA Airlines’ work culture are its shared values guiding every aspect of its operations. These values include Safety, Teamwork, Respect, Integrity, Professionalism, and Excellence. These principles ensure the safety of passengers and crew and create a foundation of trust and mutual respect among employees.

A culture of teamwork happens through open communication channels, regular training, and a sense of camaraderie that extends beyond the confines of the aircraft. Every team member, from pilots and flight attendants to ground crew and maintenance personnel, is vital to the airline’s success. 

The company values diversity and inclusion as cornerstones of its work culture. The company aims to create an environment where employees from various backgrounds and perspectives feel welcome and empowered. By fostering an inclusive workplace, it enriches its organizational fabric and harnesses the power of diverse ideas to drive innovation.

Benefits for Employees

  • Competitive Compensation: The airline offers competitive pay structures to ensure its employees receive fair compensation for their work and dedication. Salary can vary based on roles and responsibilities, such as pilots, flight attendants, mechanics, and ground staff. It also values the contributions of its employees and may have recognition programs in place to celebrate outstanding performance, years of service, and other achievements.
  • Retirement Benefits: It often offers retirement plans, such as 401(k), to help employees save for their future. These plans allow employees to contribute a portion of their income, with the potential for employer contributions or matches, helping them build a secure retirement.
  • Travel Benefits: Its employees may enjoy discounted or complimentary travel privileges on flights operated by the American Airlines Group, allowing them and their eligible family members to explore new destinations at reduced rates.
  • Training and Professional Development: It is committed to the growth and development of its employees. The company often provides training and professional development opportunities to help employees enhance their skills, advance their careers, and stay current in their respective fields. For pilots, PSA Airlines can serve as a stepping stone to potentially grow their careers within the American Airlines Group, providing a clear pathway for progression.
  • Employee Assistance Program: It values the contributions of its employees and may have recognition programs in place to celebrate outstanding performance, years of service, and other achievements.

Video: PSA Airlines on Becoming a Part of American Airlines

In this video, Robert Isom, the COO of American Airlines, talks about how PSA Airlines can be an excellent place for pilots to start their careers at American Airlines. The company provides the training and experience pilots need to join the American Airlines Group. Since the airline belongs to one of the biggest airline companies in the USA, employees will share the same commitment regarding safety and reliability with American Airlines.


The company has carved a remarkable path that intertwines innovation, dedication, and a steadfast commitment to its employees and passengers. From its origins as Vee Neal Airlines to its current stature as a vital component of the American Airlines Group, PSA Airlines’ evolution reflects the dynamic nature of aviation. People can see the airline’s dedication to growth and adaptability in its modern fleet, robust route network, and collaborative approach to serving passengers in smaller communities.

Contact Information

Company Name: PSA Airlines, Inc.
Address: 3400 Terminal Rd, Dayton, OH
Telephone No.: 800-235-0986