How Much Do Airline Ticket Agents Make?

Airline ticket agents typically work in airport ticketing offices or customer service call centers. They are responsible for handling customer inquiries, ticket sales, reservations and cancellations. Airline ticket agents typically work in shifts that cover all hours of operation for the airline. They may work early morning, day, evening, or overnight shifts. Many airlines have 24-hour customer service call centers, so there are always ticket agents available to assist customers.

Also Read: 22 Best Jobs for Ex-Cabin Crew | Career Options for Ex Flight Attendants

The airline ticket agents salary varies by how experienced they are in the field. In addition to their salary, many airlines offer attractive benefits packages that include health insurance and travel discounts. The success of an airline ticket agent is largely dependent on their ability to provide excellent customer service. Agents must be highly organized, familiar with airline policies and regulations, and possess excellent communication skills in order to effectively answer customers’ questions and resolve any conflict that may arise. With the right attitude, experience, and dedication, a career as an airline ticket agent can be both rewarding and lucrative.

salary airline ticket agent

How Much do Airline Ticket Agents Make in Your City?

Airline ticket agents make the most in New York where the average salary is $48,131. Salary estimates mentioned in this article are based on over 8,000 salaries submitted anonymously to Glassdoor by airline ticket agent employees.

Salary Ranges for Airline Ticket Agents

  • The typical salary for a Ticket Agent falls between $32,049 and $41,973.
  • Airline ticket agents produce the most in New York where the average salary is $48,131.
  • These numbers may vary depending on several factors, such as level of experience, industry, geographic region, and company size and type.

Quality of Life for Airline Ticket Agent

  • Airline ticket agents make in New York. New York is home to many large airports, such as JFK International Airport and LaGuardia Airport, which offer a high demand for qualified airline ticket agents.
  • The cost of living in New York, NY is 100 percent higher than the national average.
  • The cost of housing in New York, NY is 205 percent higher than the national average.
  • Airline ticket agents in New York make an average salary of $48,131 per year or $23 per hour.
  • The top 10 percent make $57,000 per year, while the bottom 10 percent make under $40,000 per year.
  • The median salary for a ticket agent in New York is $48,131.
  • As of May 28, 2020, the average annual pay for an Airline Ticket Agent in New York is $48,131 a year.
  • The average pay range for an Airline Agent varies greatly (as much as $8,869), which suggests there may be many chances for advancement and expanded pay based on skill level, location, and years of experience.
  • An entry-level Ticket Agent with less than 1-year experience can expect to earn an average total compensation (including tips, bonus, and overtime pay) of $36,131 based on 202 salaries.

How much Tax will you have to pay as an Airline Ticket Agent?

The average airline ticket agent could expect to have an annual salary of $32,454 after taking into account 12% federal taxes. This is because each paycheck equals approximately 1/3rd more than what would be left over from before the tax deduction.

  • Airline ticket agents will see their take-home pay jump by about 33%.
  • The new tax law will have the biggest impact on those earning $50,000 to $100,000. They’ll get a pay increase of about 3%.
  • Those making more than $100,000 will get a pay increase of about 1.5%.

airport ticket agent salary

Top 5 Highest Paying Cities for Airline Ticket Agent Jobs

There are a variety of airline ticket agent jobs available in different cities across the United States. Depending on the city, the pay for these positions can vary significantly. Here is a list of the five highest-paying cities for airline ticket agent jobs, based on data from the Bureau of Labor Statistics:

  1. New York City, NY – Median annual salary: $54,040
  2. San Francisco, CA – Median annual salary: $52,880
  3. Washington, DC – Median annual salary: $51,920
  4. Los Angeles, CA – Median annual salary: $50,940
  5. Boston, MA – Median annual salary: $49,5

What is the job outlook for Airline Ticket Agents?

The job outlook for ticket agents is good. The Bureau of Labor Statistics projects that the number of jobs in this field will grow by about 10% from 2016 to 2026. This is faster than the average growth rate for all occupations. The growing demand for air travel is the main reason for the projected job growth. Airline agents will be needed to assist passengers with reservations, ticketing, and other customer service tasks.

What are the Skills that Airline Ticket Agents need?

Skills that Airline Agents commonly need include:

  • Communication skills: They must be able to clearly and effectively communicate with customers. They will need to provide instructions, answer questions, and resolve complaints.
  • Interpersonal skills: They must be able to deal with a wide range of people. They will need to be able to handle customer complaints and resolve conflicts.
  • Organizational skills: They must be able to keep track of a lot of information. They will need to be able to remember details, such as flight schedules and passenger information.
  • Math skills: Need to be able to do basic math, such as adding, subtracting, and multiplying. They will also need to be able to calculate fares and commissions.
  • Computer skills: They will need to be able to use computers to do their job. They will need to be able to book reservations, print tickets, and access customer information.

Also Read: Customer Service Jobs You can Use as a Stepping Stone to become a Cabin Crew

What are the Education Requirements for Airline Ticket Agents?

The education requirements for airline ticket agents vary by employer. Some employers may require a high school diploma or equivalent, while others may prefer candidates with some college experience. Many employers provide on-the-job training to new employees.

What are the Working Conditions for Airline Ticket Agents?

Airline ticket agents typically work in airports. They may work for an airline or for a company that provides ground services to airlines.

  • Most of the agents work full-time.
  • They work in an office environment.
  • They also spend time on their feet at airport gates or ticket counters.
  • They may work irregular hours, including evenings, weekends, and holidays.
  • They may also be required to travel.

Also Read: How to Become a Flight Attendant in USA

What are the Benefits of Being an Airline Ticket Agent?

  • Airline ticket agents receive a benefits package that includes health insurance and paid vacation days.
  • They may also receive discounts on airfare and other travel-related expenses.
  • Some airlines offer tuition reimbursement for employees who wish to further their education.

What are the Drawbacks of Being an Airline Agent?

  • The job can be stressful, particularly during busy travel periods.
  • Airline ticket agents may have to work irregular hours, including evenings, weekends, and holidays. They may also be required to travel.

airport ticket agent


Airline ticket agents are responsible for helping passengers book flights, check in, and resolve customer service issues. The job outlook is good, with a projected growth rate of 10% from 2016 to 2026. They typically need a high school diploma or equivalent and may receive on-the-job training. They work in airports and may be required to work irregular hours, including evenings, weekends, and holidays. Benefits include health insurance and paid vacation days. The job can be stressful at times. It is important to weigh the pros and cons before pursuing this as your career.

So these are the things that you need to know about the job of an airline ticket agent. If this type of career appeals to you, then it is worth researching further and determining if it would be a good fit for your skills and interests. Good luck!