No-Fail Techniques for Dealing with Conflicts

Every airline encourages the flight attendants to be cooperative as early as the assessment day and the cabin crew training because no one can do things on their own, especially if you will be dealing with more than a hundred passengers in every flight.

Also Read: How to Answer: Tell Me About a Past Disagreement or Conflict with a Coworker

Imagine this: if you are shy and don’t know how to work with your fellow crews, do you think you can perform your tasks properly? Definitely not. Teamwork is an important factor for every flight, given that you need to help each other out, and that your goal should be one thing only – to ensure the safety of your passengers.

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Is there a way to avoid having conflicts with my colleagues?

No, people are different and each one of you has different opinions and perspectives. You can’t force a person to see things the way you do. Although it is inevitable to have misunderstandings with your fellow cabin crew, it will help the both of you to know what to do the next time it happens. By then, you’ll know how to solve personal issues and what to do about it.

For now, we are here to give you techniques that will surely help you untangle any crew conflicts you might have with a colleague.

1. Put yourselves in each other’s shoes

It is important that both of you understands where you two are coming from. By having a look at each other’s side, you’ll be able to identify what seems to be the problem and understand why the both of you reacted the way you did.

2. Meet in the middle

Both of you should be willing to resolve the issue, and not only the other party. Given that you’re both cabin crews, you need to work together especially during at work. You can’t avoid each other the whole time or ask another crew to pass things on or to forward a message.

You need to be willing to extend an effort to find a solution where both of you can settle on.

3. Respect each other’s preferences

If the conflict resulted from the both of you having diverse beliefs or preferences, you should learn to respect it. You can’t force someone to have the same opinion as you, and the least you can do is to let them be as long as the both of you aren’t affecting others.

4. Look for a common ground

To be able to start again on a new slate, try to find things that you have in common. For example, you do have some flight attendant habits that the both of you enjoy; you can use it to create a stronger bond.

Teamwork and effort is an important part of a cabin crew’s job. Remember that you are providing customer service to the passengers, if you don’t know how to deal with your own conflicts, how can you do the same for the passengers?